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Store Policy

Customer Care

Champagne and Candles was born out of a humble dream to create memorable homewares and gifts from luxury recycled and upcycled materials.. We specialise in homemade candles, soaps and homeware. 


We want to ensure your shopping experience with us is a positive one, if there is anything we can do to help please let us know.

Thank you for stopping by and supporting our small business

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Privacy & Safety

Champagne and Candles Privacy Policy

It is Champagne and Candles policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Champagne and Candles ( referred to herein as the “Company” and “Champagne and Candles”)


Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. 


For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at

“Service” refers to Champagne and Candles services accessed via the Site, in which users can create an account, purchase products, request a return, and contact Champagne and Candles. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site and/or our Service.

By accessing our Site or our Service, you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.


  • Information We Collect


    We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and the number of clicks. Personal Information includes your email address, first name, last name, contact information, physical address and payment information which you submit to us through the registration process at the Site and when purchasing products on the Site.


    2. Information Collected Via Technology


    To access the Site you do not need to submit any Personal Information. To use the Service, however, you do need to submit Personal Information which may include your email address, first and last name(s), date of birth, physical or postal address, contact information and payment information. However, to improve the quality of the Service, we track information provided to us by your browser or by the software and applications We use when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from the Site’s servers and are stored on the device from which you accessed the Service. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies for the following reasons:


  • To display products that would interest you.

  • To recommend products you would be interested

  • To change prices (to show in the appropriate currency) based on your location

  • Other features we deem necessary to from time to time.


    Champagne and Candles may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.


    3. Information You Provide to Us By Registering for An Account


    In addition to the information provided automatically by your browser when you visit the Site, to access your account on the site you will need to create a personal profile. You can create a profile by registering with the Site and entering your email address and creating a password. By registering, you are authorizing us to collect, store and use your email address per the guidelines in this Privacy Policy.


    4. How We Use and Share Information


    a) Personal Information:


    Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information to third parties without your consent. We do share Personal Information with third parties who allow us to provide our Service to you, such as that hosts the Site, and other third parties that are required by us to ensure the Site operates and remains functional. These third parties use your Personal Information in a manner that we agree to, and by accessing the Site and using the Service you agree to as well. Therefore, you assume the risk associated with any breach in the security of the third party providers we use to ensure the Site remains functional.


    In general, the Personal Information you provide to us is used to help us communicate with you and provide the Service. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

    We may share Personal Information with third parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.


    b) Non-Personal Information:


    In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners and other third parties at our discretion.

    In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy and that any acquirer of our assets may continue to process your Personal Information as outlined in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt-out of the new information practices. To opt-out of our new policy changes you will need to cease use of the Site.

    We suggest that you check the Site periodically if you are concerned about how your information is used.


    5. How We Protect Information


    We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption and Secure Socket Layer (SSL) technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume the risks involved in a breach of our security measures.


    6. Your Rights Regarding The Use of Your Personal Information


    You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy and notices about your purchases on the Site.


    7. Links To Other Websites


    As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.


    8. Changes To Our Privacy Policy


    The Company reserves the right to change this policy at any time. Significant changes will go into effect on the day they are updated. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.


    9. Contact Us


    If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to

    Last Updated: This Privacy Policy was last updated on 9 August 2020.

    Payment Methods

    - Credit / Debit Cards
    - PAYPAL

    Payment Methods
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