FAQ's

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.

In general, domestic shipments are in transit for 2 - 7 days Orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

We currently ship anywhere in Australia as well as United-States, Canada, France, the UK and Germany. For shipping outside of these countries, please email us.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

You can purchase on our website using a debit or credit card. We additionnaly offer support for Paypal. You can chose these payment methods at checkout.

We currently charge and quote all our prices in AUD. If your credit or debit card use another currency, then you will be charged in USD, GBP or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Yes as long as the reurn adheres to our returns policy below. All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns Process To return an item, please email customer service at champagneandcandles@gmail.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: Champagne and Candles Attn: Returns RMA # PO BOX 317, Crows Nest, NSW 1585 Australia Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Champagne and Candles cannot accept responsibility for lost or damaged items being returned. Refunds After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Exceptions For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. champagneandcandles@gmail.com Please Note: Sale items are FINAL SALE and cannot be returned.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.